We reserve the right to refuse sales to clients that have poor credit reference.
We reserve the right to refuse delivery to existing clients because of their failure to settle outstanding accounts.
We reserve the right to cancel or change a contract extending a client 30 days payment depending on their failure to secure payments on time.
A fee of 15% will be levied on all outstanding accounts.
All amounts transferred into our banking account must reflect and be available first before goods will be released. Any telephonic requests for services will constitute a sale unless the client cancels before the delivery is taken. Once the sand is delivered, the client is responsible for payment of the account with 3 working days of delivery or removal unless negotiated with management. Cluster Holdings is not liable for the quality of the sand, as we get this straight from the quarry. Our prices may change from time to time depending on the price fluctuations of sand and diesel. Cluster Holdings reserves the right to subcontract work to reliable service providers in the event of a breakdown or increased workload. The payment of the account is to Cluster Holdings and not to the sub-contractor. Cluster Holdings undertakes to be careful but is not responsible for any damage to the owner’s property caused by off-loading sand or removing the rubble.